Opportunity for Health

Assessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care

Sasmira Matta · Dale Shaller, Ingrid Nembhard, Rachel Grob, Yuna Lee, Emily Warne, Richard Evans, Daniel Dicello, Maria Colon, Annery Polanco, Mark Schlesinger
Health Services Research · May 22, 2024

In this study, we find that patient narratives presented through structured feedback reporting methods can catalyze positive changes in staff learning, promote behavior change, and increase patient experience scores in domains of non-clinical interaction.